Packages are generally dispatched within 2 days after receipt of payment and are shipped via UPS with tracking and drop-off without signature. If you prefer delivery by UPS Extra with required signature, an additional cost will be applied, so please contact us before choosing this method. Whichever shipment choice you make, we will provide you with a link to track your package online.
Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
Boxes are amply sized and your items are well-protected.
We recommend insurance for any orders that include rod blanks.
If the contents of your package arrive damaged, and the package was shipped with insurance added, the insurance claim for the damage will be filed by the customer, as they will have the evidence of the damage for the shipment. USPS link to file a claim: https://www.usps.com/help/claims.htm
Returns are accepted within 30 days in original packaging. If there are any issues with your order, please contact us by email firstname.lastname@example.org or contact us through the site to let us know. If you return all of a portion of your order, we will need you to provide the tracking information for the return shipment via email or by contacting us through the site.